We welcome feedback as a positive way of improving services. Comments and suggestions can be put in the box available in the waiting area.
You can also give us your feedback by completing Friends and Family slip which are also available at reception or you can leave a comment on the NHS Choices Website
Making a Complaint
Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily. In any event, this should be:
- Within 12 months of the incident,
- or within 12 months of you discovering - giving as much detail as you can.
If you are a registered patient you can complain about your own care. You are unable to complain about someone else’s treatment without their written authority. See the separate section in this leaflet.
We are able to provide you with a separate complaints form to register your complaint and this includes a third-party authority form to enable a complaint to be made by someone else. Please ask at reception for this. You can provide this in your own format providing this covers all the necessary aspects.
Your complaint will be acknowledged by the complaints manager, Michelle Ekerin and investigated and responded to by the Responsible Person for the practice; Dr Vikram Dave (GP Partner).
Send your written complaint to our complaints manager:
Michelle Ekerin Holborn Medical Centre 64-66 Lamb’s Conduit Street London WC1N 3NA.
Practice Complaints leaflet and a Complaints form below.
You can download a copy of the Holborn Medical Centre leaflet and the
Holborn Medical Centre Complaint Form or request copies of these from Reception